Terms and Conditions 

1. Lessons are billed in advance for ten lesson bundles with an invoice that is sent out prior to commencement of the next bundle. 

2. Lessons will commence only after payment has been received with the details outlined on the invoice. 3. A late payment fee of $20 will be added to all invoices overdue for 14 days, per student. 

4. When you book one of our teachers you are booking a fixed time reservation exclusively for you for the duration of the package. 

5. Your first payment occurs when you register. Lessons will be suspended if your account falls into arrears, and you may lose your reserved lesson time. 

6. It is the responsibility of the student to bring all books and instruments to the lessons each week, teachers cannot guarantee that spares are available. 

7. Makeup lesson must be completed in the 10 lesson package 

8. Advice of any lesson absences should be messaged directly to info.vivamusicacademy@gmail.com. At least 24 hours notice of cancellation from your lesson time must be given otherwise the missed lesson is forfeited and will be charged to your package. 

Cancellation Policy 

9. You must give 14 days notice in advance for cancellation of remaining lessons booked for the current term. Once payment has been made and the lesson is confirmed, it is strictly non-refundable. Any remaining lessons may be converted into lesson credit for future use. 

10. If your teacher misses a lesson you can organise an additional lesson anytime in the term or in the upcoming holiday lessons after the term. If a time isn't available between you and your teacher, we may be able to provide a replacement teacher who can. If no replacement is available, your lesson will not be charged to your current package. 

By purchasing a lesson package, you acknowledge and agree to these terms and conditions.